Terms

We like to keep our Terms of booking simple but should you have any questions please contact us.

Your money is safe with us

We act as a travel agent for principal suppliers named in your itinerary ticket and we hold all pre-paid money in a fully bonded HSBC Client's Account.

Deposit Payments

A £50 payment (or one person's place) acts as a deposit to make a provisional booking. Then just enter participant email addresses online so they can make their own payments.
The group leader can easily track payments made by the group via MyFreedom.

Provisional Bookings

Your deposit will not be processed until suppliers have confirmed availability. Once that happens, we’ll process your booking and send you confirmation.

Balance Payments

The balance is normally due 6 weeks before the party. However, if you book with less than 6 weeks to go, we will confirm a special balance date with you. Good news, you are not liable for your friends' payments so if they don’t pay, we will simply reduce the numbers (subject to the minimum for that event). Sorry but balance payments received late, will not qualify for promotional offers.

Payment Charges

We only pass on bank charges for credit card payments set at 3%. However, there is no charge for using a debit card - hooray!

Health and Other Requirements

Some of the activities that we sell require minimum health requirements. To be totally sure please ask when booking, because if one of your party can’t participate on the day, we won’t be able to offer a refund.

Damage and Behaviour

Should your group cause any damage to the supplier's property during the event, they will be financially liable. Some suppliers may require a credit card pre-authorisation or cash behaviour bond on arrival. We will always advise you of this.

Safety and Insurance

We entrust that our suppliers observe the highest standards of safety for the activities and have appropriate levels of Public Liability Insurance. Our aim is to visit as many suppliers as possible (tough job but someone has to do it). However, we have not undertaken an official examination of the equipment or facilities in all cases. Some events carry an element of risk and we strongly advise you take personal accident cover. If you choose not to take such cover we assume you are happy to take the risk of being uninsured.

The Great British Weather

All outdoor activities are subject to weather conditions. In the event of a cancellation due to the weather, the group leader is subject to the refund conditions of the activity supplier.

Alterations by Freedom

Sometimes we have to make changes, usually because of circumstances out of our control. If this happens, we reserve the right at any time to substitute alternative accommodation or activities. If this means extra cost to you, we’ll let you know, giving you the choice to accept or get your money back.

Alterations by You

We will try to accommodate any changes, subject to availability. We have two charges: £10 to add someone once the balance has been paid and £80 should you wish to change date or destination.

Cancellation

The cancellation of a booking can be accepted only if it is received in writing/email from the group leader. All payments made are non-refundable and non-transferable. If our suppliers impose a cancellation charge the group leader will be responsible for meeting these costs.
If someone within your group cancels, whatever the reason, unfortunately we can't offer a refund. However, we can provide an invoice for insurance purposes should they have a suitable policy. Or better still, if they can find someone to take their place, we can arrange a name transfer free of charge – nice one.

On the run up to the weekend

Please provide us with full names prior to the party along with any room shares if you have booked accommodation with us. This will ensure that your group activities run as smoothly as possible.
We advise all our group leaders to contact the relevant suppliers on their Ticket Itinerary a week before the event to run through any queries that you may have.
Please take your Itinerary with you as your "ticket" for the weekend.

Feedback

Should you encounter a problem whilst on an event, please take it up with the supplier at the time to allow them the opportunity to resolve any queries.
If you are unable to resolve the matter, the group leader on behalf of the group should contact our Customer Relations Team within 7 days of your return. We will conduct a full investigation, simply bear with us for a week whilst we liaise with our suppliers, usually we are much quicker than this!

Other Information

In the unlikely event that you have to pay for an activity or for entrance to a venue booked and paid in advance through Freedom, then simply collect a receipt and send it to us in order for us to investigate.

Privacy Policy

We only pass on your group's names and contact details onto the suppliers relevant to your booking so that they can contact you regarding the event. All other information you provide us with is private and will stay that way.

Please note that the group leader is responsible for ensuring that the group is aware of these Terms.


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Freedom Ltd

Monday to Friday 8am - 6pm
Saturday 10am - 4pm

M25 Business Centre, 121 Brooker Road, Waltham Abbey, Essex, EN9 1JH

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